Professional Terms of Sale

1. Seller

The seller of the paid visibility services offered through Elite Contactos is the company identified in the company information block on this page.

The seller sells visibility, exposure and promotional services relating to the platform. It does not sell, supply, arrange or broker the services that independent professionals may advertise on their own profiles.

2. Professional customer

Paid visibility services are offered exclusively to customers acting in connection with an independent professional activity. Before ordering, the customer confirms the professional status declaration.

The customer confirms that the order is placed for the purposes of that professional activity and that they are responsible for the legal, administrative, social, accounting and tax obligations applicable to them.

3. Description of the services

The services consist of enhanced exposure of the customer's professional profile on the platform: improved placement and ranking in directory listings, promotional positions, additional profile capabilities and, where included in the plan, an allowance of credits usable for the platform's assisted features.

The exact content of each plan is the one displayed on the pricing page at the time of the order. Where a plan includes preferential placement, that placement is an allowance subject to rotation and substitution and is not a guaranteed permanent position.

4. Ordering

An order is placed from the customer's professional area by selecting a plan and completing the payment process. The order is formed when the payment is accepted.

The customer is responsible for the accuracy of the billing information provided.

5. Prices and currency

Prices are those displayed at the time of the order, in euros. Catalogue amounts are versioned exclusive of tax.

The seller may change its prices for the future. A change never affects an order already placed, and applies to a recurring subscription only from the next renewal, after prior information.

6. Taxes

The tax treatment applicable to an order depends on factual criteria including the seller's jurisdiction, the customer's country, the professional status of the customer, any applicable tax identification number, and the nature of the service supplied.

The seller does not apply a universal rule under which tax is never due. Where the applicable cross-border business-to-business mechanism results in the invoice being issued without collection of local tax and the professional customer accounting for it under a reverse-charge or self-assessment mechanism, the invoice and the records support that treatment. The customer remains responsible for their own declarations.

7. Payment and payment provider

Payment is processed by the seller's payment infrastructure and its payment service providers. The platform does not store full card details.

The customer authorises the collection of the amounts due for the plan ordered, including, for a recurring subscription, at each renewal until cancellation.

8. Activation

Visibility benefits are activated once the payment has been confirmed. Any included credit allowance is made available on activation and on each renewal.

9. Duration and renewal

A subscription runs for the period selected at the time of the order and, where the plan is recurring, renews automatically for identical successive periods unless cancelled before the end of the current period.

One-off purchases such as credit top-ups do not renew.

10. Cancellation

The customer may cancel the renewal of a subscription at any time from their professional area. Cancellation takes effect at the end of the current paid period.

After that date, the paid visibility benefits stop. The profile itself remains published under the free conditions, unless the customer deletes it.

11. Upgrades and downgrades

Where the platform supports it, the customer may change plan. An upgrade takes effect once the corresponding payment is confirmed; a downgrade takes effect at the next renewal.

Credits and visibility benefits are attached to the customer's account and are not transferable to another account.

12. Refunds

The services are digital services supplied and activated immediately at the customer's request, in a business-to-business context. Sums already due for a started period are therefore not refunded as a matter of course.

The seller may nevertheless grant an exceptional refund, in particular where a technical failure attributable to the platform prevented the ordered service from being delivered. Mandatory rights that apply notwithstanding these terms remain unaffected.

13. Failed payments and chargebacks

If a payment fails, the seller may retry the collection and suspend the paid benefits until the situation is resolved.

An abusive chargeback or an attempt at payment fraud may lead to the immediate suspension of the paid services and of the account, without prejudice to the recovery of the sums due.

14. Suspension for breach

The seller may suspend or terminate the paid services in the event of a serious breach of these terms, of the Terms of Use, of the publishing rules, or of applicable law.

Where the breach is attributable to the customer, no refund is due for the current period.

15. Availability and maintenance

The services are provided on a best-efforts basis and may be interrupted for maintenance, security or technical reasons.

The seller may make the services evolve reasonably, provided that the substance of the plan purchased is preserved for the current period.

16. Obligations of the professional customer

The customer undertakes to use the services in compliance with the Terms of Use and the publishing rules, to publish accurate content, and to hold every right required over the content promoted.

The customer is solely responsible for the tax, social and administrative obligations arising from their own activity.

17. Intellectual property

The purchase of a visibility service does not transfer any right over the platform, its software, its design or its databases. The customer receives a personal, non-transferable right of use limited to the duration of the plan.

18. Limitation of liability

The seller provides a visibility service and does not guarantee a level of traffic, of contacts, of ranking or of commercial results.

Subject to mandatory law, the seller's liability in connection with a paid service is limited to the amounts paid by the customer for that service over the twelve months preceding the event giving rise to liability.

19. Governing law and jurisdiction

The governing law and the competent jurisdiction applicable to these terms of sale have not yet been formally arbitrated by the seller and are therefore deliberately not stated here rather than being asserted without verification.

Until that decision is documented, mandatory provisions applicable to the professional customer remain reserved, and the parties will first seek an amicable resolution of any dispute through the contact channel published in the legal notice.

20. Languages and version precedence

These terms are published in the languages supported by the platform. All language versions correspond to the same canonical document, identified by the version number and effective date shown at the top of this page.

The language precedence clause applicable in the event of a discrepancy between two translations has not yet been arbitrated. Until it is documented, no language version is unilaterally declared to prevail; a discrepancy will be resolved by reference to the canonical document identified by its version number.